Quakers Lane Surgery
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Contact Details
Tel: 01748 850440

Welcome to our website

If you wish to download a printable Practice Booklet please click here. Please note you will need Adobe Reader installed on your computer to view the Booklet. It can be downloaded free at www.adobe.com

Please don't be alarmed if our clinical staff
greet you in Protective Clothing

Click here for full information

 

STAY ALERT
You can wear a headscarf as a face covering

Click here for full information

 

CORONAVIRUS

Important information about the coronavirus (COVID-19)

The NHS across North Yorkshire and Bradford will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

* you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.
Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.

 

Quakers Lane Surgery is working under increased strain and demand in relation to coronavirus and our staff are themselves at higher risk purely by the work they do. Please be considerate with any queries and where possible utilise other sources of information fist line such as NHS Choices and NHS 111 online. If your query is not an immediate need, please consider whether it needs the Surgery to deal with it at all and whether someone else may be able to help.

All patients should check the following site for the latest update on Coronavirus
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

 

Prescription Delivery during the Coronavirus

Patients who wish to have their prescriptions delivered must fall into the following categories:

• Patient or members of the household are isolated due to the Corona virus.

• Patients who are housebound or at very high or high risk for Corona virus.

Boots, Day Lewis and Quakers Lane Surgery dispensary can deliver your prescription if needed, please contact the pharmacy to request delivery ONLY if you do not have a healthy family member or friend who is able to collect on your behalf. The family member or friend collecting for you must not live in the same household as the patient.

Local Corona support group, can help with shopping or deliveries: 01748 832271

North Yorkshire County Council Volunteers: 01609 780780

 

STAY HOME, STAY WELL

Many local companies are now delivering to keep you safe

For updated details of home deliveries and Age UK volunteers support, visit Richmond Town Hall, phone 07394 907924 or visit covidsos.co.uk

Please print and share with those in isolation. Thank you

Richmond Delivery Update - 15 May

 

IF YOU HAVE BEEN TOLD TO SELF-ISOLATE

If you have been told to self-isolate because of coronavirus and you need a note for your employer, you do not need to contact your GP practice; the information you need is here:
https://111.nhs.uk/isolation-note/

 

FIT NOTES

Download Factsheet for Patients

 

HOME BLOOD PRESSURE CHART

Click here to download

 

NAMED GP FOR ALL PATIENTS

Click here for full information.

 
Online Consultations
 

NHS App

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

The new, simple and secure way to access a range of
NHS services on your smartphone or tablet.

What the NHS App does
Use the NHS App to:

• check your symptoms
• find out what to do when you need help urgently
• book and manage appointments at your GP surgery
• order repeat prescriptions
• securely view your GP medical record
• register to be an organ donor
• choose how the NHS uses your data

 

IMPORTANT INFORMATION

Changes to online booking

To mitigate any risk that potentially infected patients book online and attend the practice when they should be receiving advice to self-isolate or go through testing we have decided to withhold online appointments for the time being. Please contact the surgery direct on 850440 to book an appointment.

 

ONLINE PRESCRIPTIONS AND BOOK ONLINE
- There's an app for that!

Those with android or Apple tablets or smart-phones can now download an app to order repeat prescriptions and book appointments. Please contact us to register for access. You will need a unique username and password which must be collected in person with a form of ID.

Click the website below to go to the SystemOnline home page for more information.
https://systmonline.tpp-uk.com

 

If you are unable to order any repeat medication, it may be due to the fact that a GP needs to reauthorize your medication.

If this is the case please make a custom request in the ‘Medication request notes’ box which will allow you to use free text.

Make custom request

Medication request notes
You can use this field to create a custom medication request using free text.

 

REPEAT PRESCRIPTIONS

PLEASE ALLOW 72 HOURS PROCESSING TIME FOR REPEAT PRESCRIPTIONS AND MAKE ALLOWANCES FOR WEEKENDS AND BANK HOLIDAY.

ANY REQUESTS MADE AFTER 4PM WILL NOT BE PROCESSED UNTIL THE FOLLOWING DAY.

 
 

Important Information

We are pleased to inform our patients that as part of a specially commissioned extended hours service, Quakers Lane patients can be seen later in the evening on one day a week. This alternates between Tuesday and Thursday evenings. These appointments are targeted at patients who are at work and who struggle to get time off during the day and those who work and care for elderly patients who they would like to bring in to see the Doctor for review at a more convenient time.

 
 
 

Download our Statement of Intent

 
 
 

Friends and Family Test Questionnaire

Click the link to download the questionnaire (Microsoft Word document),
fill it in and then email it back to us at hrwccg.friendsandfamilyqls@nhs.net

 
 
 

Patient Participation Group – Would you like to join us ?

We are currently seeking registered patients who would be interested in joining our ‘Virtual Patient Participation Group’.

This year we are aiming to develop a Virtual Patient Reference Group, i.e. an email community who can consult on a regular basis but who do not have regular face to face meetings.

At the present time we are planning our next annual survey and to ensure that we ask the right questions, we would like to know what our patients think our key priorities should be when it comes to looking at the services we provide.

i.e.
Clinical Care
Booking an Appointment
Reception Issues
Opening Times
On-line Appointment Booking

If you are interested in joining the group please contact Jill Woodcock, Practice Manager at the surgery on 01748 850440.

 
 
 

Download Information Leaflet:
Your Guide to Local Health Services
in Hambleton, Richmondshire and Whitby

 
 
 

Download Information Poster:
Is A&E For Me?

 
 
 

Download Information Leaflet:
How information about you helps us to provide better care

 
 
 

Ordering Repeat Prescriptions

You can order your repeat prescriptions in one of the following ways:

  • Hand in the right hand side of your prescription with the items you require ticked

  • Post the right hand side of your prescription to us and enclose a stamped addressed envelope if you would like us to post it back to you

  • Those with Android or Apple tablets or smart-phones can now download an App to order repeat prescriptions and book appointments. Please contact us to register for access. You will need a unique username and password which must be collected in person with a form of ID.

    Click the website below to go to the SystemOnline home page for more information.
    https://systmonline.tpp-uk.com

PLEASE ALLOW 72 HOURS PROCESSING TIME FOR REPEAT PRESCRIPTIONS AND MAKE ALLOWANCES FOR WEEKENDS AND BANK HOLIDAY.  ANY REQUESTS MADE AFTER 4PM WILL NOT BE PROCESSED UNTIL THE FOLLOWING DAY.

 

SURGERY OPENING HOURS

Monday – Friday 8.00 am – 6.00 pm

Extended Hours Alternate Tuesday / Thursday evenings 6.30 – 8.00 pm

Reception staff are available to assist patients during the above hours either at reception or alternatively patients may wish to telephone the surgery on 850440. A Doctor is always available in the case of an emergency.

 

DISPENSARY OPENING HOURS

The Dispensary is open Monday to Friday 8.30 am – 1.00 pm & 2.00 pm – 6.00 pm. The dispensary can be contacted direct on 01748 821494.

 

NHS 111

If you require urgent care or advice outside of surgery hours please contact 111. Your details will be taken and if appropriate, you will be put through to a GP working at the nearby Out of Hours Centre in Catterick (please note that this is not a walk in centre), or if appropriate, if you are unable to physically leave your house, the Doctor on call may come and make a home visit to assess you further. For life threatening emergencies, please call 999.

EMERGENCY TELEPHONE NUMBER – (01748) 850440

 

CONSULTATIONS (by appointment only)

MONDAY – FRIDAY 8.30 AM – 11.30 A.M. 2.00 – 6.00 P.M.

If you are unable to keep an appointment, please let us know as soon as possible so that someone else can use it. Our appointment times are 10 minutes, if you require a longer consultation to discuss more than one problem please ask the receptionist for a double appointment.

 

You can now book evening and weekend appointments

As a patient here at Quakers Lane Surgery, you can now pre-book an evening or weekend appointment at The Harewood Medical Practice in Catterick Garrison or Mowbray House Surgery in Northallerton on either an evening or a weekend:

(6.30-8.00pm weekdays and 8.30am–12.00 noon on weekends)

This NHS service is known as Better Access and is staffed by local GPs and other healthcare staff.

The Better Access team can only access your medical records and provide care if you give them consent to do so.

To book an appointment, speak to one of our staff on reception at Quakers Lane Surgery.

 

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