WHO IS THE SERVICE FOR?
- Older people
- Adults with physical or learning disabilities, sensory impairment, autism, aspergers or low level mental health needs including vulnerable carers
- People who are currently not eligible for ongoing social care support
THINGS TO LOOK & LISTEN OUT FOR IN ORDER TO OFFER THE SERVICE
- Someone that is self-managing their health condition at home and needs a bit of support
- Frequent visitor to your practice
- Someone that is recently bereaved and having difficulties coping with practical tasks
- Someone that has just left hospital or completed a period of physical reablement
- Someone that has had a fall recently and lost their confidence
- Someone who has become isolated or lonely because their family or carer has moved away
SUPPORT AVAILABLE
- Support to build self-confidence
- Benefits advice, advice with housing or a blue badge
- Advice on healthy living and signposting to lifestyle services such as stop smoking or exercise
- Getting online
- Support to become a volunteer or to access the community
- Connecting or linking to voluntary agencies for support with befriending, shopping, transport etc.
This is not a full list as a Living Well Coordinator provides a very personalised service to a person - each person has different needs so
Unfortunately, the service cannot help with:
- Personal care or domestic tasks such as shopping or cleaning
- Befriending
- People already receiving ongoing care and support. The customer service centre can advise
HOW TO ACCESS THE SERVICE
Encourage your patient to contact the customer service centre on 01609 780780. They don’t need a referral but as a care navigator, you can refer the patient to the service on their behalf if they prefer. The person’s consent is needed for all referrals.
HOW IT WORKS:
When a patient calls the customer service centre, an advisor will listen and discuss whether Living Well is the right service or signpost elsewhere if needed.
Once a referral has been accepted by Living Well, a coordinator will:
- Contact the patient within five days to talk to them and find out more about what support they need
- Agree to meet the patient at a place of their choice and work alongside them on a 1-2-1 basis to plan out what’s needed in an agreed time frame.
The service is free and offers up to 12 weeks of support. Some community activities that the individual might decide to take part in may incur a charge so always check.
GOT QUESTIONS?
If you’re not sure whether Living Well is suitable for the person you are working with, just call the customer service centre and talk it through with one of the advisors.
You can also find out more about social care, care homes and carers by visiting https://www.northyorks.gov.uk/social-care-adults.
There’s also more information about equipment for daily living available here: https://www.northyorks.gov.uk/advice-and-support-help-daily-living.
CONTACT DETAILS
Patient can self refer by calling NYCC on 01609 780780 and asking for the Living Well Team
For more information the patient can visit www.northyorks.gov.uk and search ‘Living Well’