Quakers Lane Surgery Tel: 01748 850440

Guidance on Workload Prioritisation during COVID-19

The initial pandemic peak in the spring saw a reduction in the breadth of GP services offered as general practitioners and their teams focused on infection prevention and control in order to keep staff and patients safe and prioritised workload to focus on the clinical priority of responding to COVID-19 whilst keeping essential core services running.  Patients have been largely accepting of these changes, understanding the need for GP practices to operate in different ways and to only use face to face consultation methods where clinically necessary.

During the summer months, as the pandemic level reduced, there was a restoration in most practices of GP services to pre-COVID-19 levels, with an accompanying marked rise in non-clinical workload.

We also saw the widespread continuation of new consulting methods.

Responding to the second wave

We are now experiencing the second wave of the pandemic at the same time as we encounter the usual winter workload pressures.  We must also recognise that we are working in a different national context.

General Practice is OPEN

General practice remains open and patients will be seen face to face where it is clinically appropriate.  We encourage patients with potentially serious symptoms to contact us to enable an assessment.

During coronavirus, many routine appointments and reviews have been cancelled or postponed.  We know this may be worrying but you will be able to reschedule as things get back to normal.  In some areas, these appointments are being held over the phone or by video call instead.

If you have more urgent care needs please don’t hesitate to contact the surgery.

International Travel

From 17 May international travel will be permitted to a limited number of countries and in some cases proof of Covid-19 vaccination will be required. The mechanism for proving your vaccine status is through the NHS app. For those who cannot access the NHS app you can request written proof that you have received your Covid-19 vaccination by contacting the NHS on 119. Please do not contact your GP practice. You can find out more at:


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